Full Stack DeveloperJun 2025 – Sep 2026
Full Stack InternJan 2025 – Jun 2025
- Built the support desk behind ~2,000 students/day. I spotted the gap and owned the intent-based ticketing system end to end: data model, architecture, backend and UI. Calls, WhatsApp and email land in one thread, and a student is recognised across all their phone numbers. RAG pulls up each student's history, so any executive can pick up a query cold. Query resolution became 40% more efficient.
- Replaced Freshworks with our own CRM and saved ~$12K/yr. I built lead assignment, conversations across WhatsApp, email and calls, canned responses, notes, search and ticketing, from schema to screen.
- Turned a manual sales process into self-service checkout. A state-machine-driven Stripe flow with multi-layer validation helped the product grow sales 40% year over year.
- Moved video calls to AWS Chime at 10,000+ hrs/month. I played a key role in the migration, then kept it reliable through monitoring, debugging and new features.
- Made failures safe with the Outbox pattern. A failed MongoDB write no longer fires a stray third-party call, and events are processed asynchronously and reliably across the codebase.
- Gave the team eyes on production. I introduced Prometheus, Loki and Sentry for metrics, centralised logs and error tracking, so incidents are traced from real data instead of guesswork.
- Shipped AI tools for support agents. Call transcription, RAG, OpenRouter and internal MCP tools bring the right customer context to agentic workflows automatically.
- Made the backend faster and cheaper. I built event-driven workflows on NestJS, MongoDB and Redis, tuned slow queries and cron jobs to cut server load, and consolidated Twilio, Plivo, AWS SES/S3 and Cloudflare Workers/R2 to trim external dependencies and cost.